# CRM structure

[Company ](https://help.advatra.com/books/knowledge-base/page/companies "Companies")→ [Location ](https://help.advatra.com/books/knowledge-base/page/companies#bkmrk-create-a-location)→ [Dossier ](https://help.advatra.com/books/knowledge-base/page/dossiers "Dossiers")→ [Documents](https://help.advatra.com/books/knowledge-base/page/documents "Documents")

- Each customer is recorded in advatra under CRM → [Companies](https://help.advatra.com/books/knowledge-base/page/companies "Companies"). In most cases, companies are travel agencies.
- A company can have several locations.
- These locations have employees (travel agents) who look after different dossiers (customer trips).
- All important information about a trip can be summarized in the dossiers.

Look at this example for Brownell Travel and how this company would be structured in advatra:

**Company** (Brownell Travel Company)

**Location** 1: Brownell Birmingham, Alabama

**Dossier** 1: One week through Switzerland for the Kennedy family

**Document** 1: Offer

**Document** 2: Confirmation

**Document** 3: Invoice

**Location** 2: Brownell Atlanta

**Dossier** 1: One week through Switzerland for the Floyd family

**Document** 1: Offer